Discover how Avisys Services enabled leading telecom operators in Asia and the Middle East to revolutionize their sales, service, and customer portal processes using Salesforce. Our tailored salesforce expertise solutions streamlined operations, enhanced user engagement, and drove measurable business results.
What’s Inside the Case Study?
Key highlights include:
- Customer Portal Integration:
- Developed APIs using Omni-studio for lead generation and management.
- Automated KYC processes and lead conversion to Accounts and Opportunities.
- Salesforce-driven orchestration integrated with BRM/OSS systems via MuleSoft.
- Sales Cloud Enhancements:
- Migrated legacy systems to Lightning for enhanced performance.
- Customized Opportunity and Quote Management processes.
- Integrated Salesforce with Siebel for a unified sales experience.
- Service Cloud Innovations:
- Implemented omnichannel case routing and knowledge management.
- Streamlined case generation via Web-to-Case and Email-to-Case processes.
- Optimized case assignment rules for faster resolution.
- Vlocity Implementation:
- Data Raptors, Integration Procedures, Product Console, and Orchestration.
Why Download?
- Real-World Success Stories: See how industry leaders utilized Salesforce to transform their operations.
- Discover Proven Strategies: Gain insights into innovative solutions, including Sales and Service Cloud optimizations, Vlocity tools, and middleware integrations.
- Actionable Takeaways: Understand the key steps to implement Salesforce solutions.
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