CEOs of telecom companies are always on the lookout for ways to enhance the quality of their services, increase customer satisfaction, and remain competitive in today’s fast-paced and ever-evolving telecom industry. One of the key drivers to achieve this is setting up a Telecom Testing Center of Excellence (TCoE), which serves as a powerhouse for managing and improving testing processes and resources for telecom organizations alas telcos.
As a leading IT services provider and digital transformation consulting partner for telcos, Avisys Services has been pioneering and modernizing telecom BSS/OSS solutions managing complete IT function involving architecture consulting, design, development (Agile PODs), E2E testing and application and infrastructure operations for multiple telecom operators.
Yes, the importance of a well-oiled TCoE cannot be overstated. In fact, 60% of customers would switch telecom providers due to poor customer service, emphasizing the critical role of service quality in the telecom industry. This figure is an unsettling and a stark reminder of the value of customer service and testing for telecom CEOs.
The Need for a TCoE
Some of the prominent challenges faced by the telecom industry are – lack of standardized testing processes, inadequate testing resources and time constraints. These can be mitigated with a robust Telecom TCoE.
Did you know?
More than 35% of telecom service disruptions are attributed to inadequate testing processes.
The stat above highlights the importance of having a structured and well-managed TCoE in place for telecom companies.
Avisys Telecom TCoE: The Intersection of People, Process, and Technology
Avisys’ Telecom TCoE is a perfect nexus of people, process, and technology. It’s about having the right people – a centralized and highly skilled QA/testing team – in place. It’s about creating the right processes – standardized testing, interface testing, performance testing, compatibility testing, security testing, test automation, and continuous improvement driven by industry-leading technology, test metrics and analytics. It’s about leveraging the right technology – advanced application testing, API testing, mobile app QA, usability testing, and functionality testing, among others.
Well-defined testing processes executed by best-of-breed testing consultants that bring in proven domain expertise and hands-on experience working with tools such as Jira, HP QC, UFT, Selenium, JMeter, etc.
At Avisys, we believe that the integration of these elements is what has allowed us to help our clients reduce testing time and service disruptions by up to 40%. That’s something every telecom CEO strives to achieve.
The Benefits of Avisys Telecom TCoE
Avisys Services’ Telecom TCoE brings multitude of benefits to the table. Improved service quality, reduced time-to-market, cost savings, increased test coverage, and continuous improvement are all significant benefits that a telecom CEO craves for. Nevertheless, the most impactful benefit is the potential for enhanced and sustained customer experience.
At Avisys, our key goal is to ensure the quality of every single application that we test/certify for our telecom clients. Through complete cycle of application testing, we ensure zero defects, scalability and flawless performance of the tested applications for our telecom clients.
Key Benefits
- Specialists in application testing: We employ a well-trained and highly experienced in-house team of testers having rich domain expertise, highly skilled and experience with various testing process, tools, frameworks and defect management.
- Wide range of tools: We leverage the best testing tools and advanced technology including defect testing tools, test management and performance tools.
- Faster turnaround: Our CoE of testing ensure faster turnaround with uncompromised quality.
- Extensive range of services: Proven competency across functional testing, performance testing, security testing, regression and automated testing.
With the right people using the right processes and technology, Avisys TCoE not only improves service quality but also increases customer satisfaction and loyalty. After all, it’s evident that telecom companies that prioritize customer experience have a 15% higher customer satisfaction rate compared to their counterparts.
The Takeaway
Investing in a TCoE is not just a decision, but also a necessity. It’s about committing to service quality, customer satisfaction, and industry competitiveness. Avisys Services’ Telecom TCoE, with its fine mix of people, process, and technology, offers an effective solution to improve service delivery and customer experience for telecom businesses.
Inadequate testing processes and resources should not hold back our industry. We have the opportunity to transform our businesses by streamlining testing processes, reducing costs, and driving continuous improvement.
Ready to future-proof your telecom business? Reach out to us to explore the power of people, process, and technology together.
