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The telecommunications sector is witnessing a paradigm shift, with the rapid adoption of 5G and the surge in Internet-based services. As the industry evolves, the emphasis on service reliability and robustness was never this evident. Enter T2R (Trouble to Resolve) and the indispensable role of managed testing services in ensuring that telecom services are not just efficient but also resilient. In this article, we will delve deep into the world of T2R, its significance in the telecom realm, and the pivotal role of testing in enhancing service quality.

Did you know?

More than 90% of telecom experts believe that a robust software/app testing CoE framework helps boost customer satisfaction and reduce churn significantly.

Read also: How App Testing is Reducing Customer Churn for Telcos?

Understanding T2R in Telecom

T2R, or Trouble to Resolve, is a critical metric in the telecom sector that measures the time taken to identify and rectify service disruptions. In an age where consumers demand uninterrupted connectivity, a swift T2R is indicative of a telecom provider’s efficiency and commitment to service excellence.

Statistical Insight: A study revealed that a 10% improvement in T2R could lead to a 7% increase in customer retention rates, underscoring its importance in customer satisfaction for telecom companies.

The Role of Testing in Optimizing T2R

Testing is solving the most annoying problems for telcos. By rigorously evaluating the BSS and OSS architecture in telecom and other essential components, telecom providers can preemptively identify vulnerabilities and address them. This proactive approach not only reduces potential service disruptions and downtimes, but also optimizes T2R, ensuring that any issues are swiftly addressed.

Fact: Advanced testing CoE framework and methodologies can reduce service outages by up to 15%, significantly enhancing T2R metrics.

Read also: The Crucial Role of OSS/BSS Testing in Telecom Operations

Use-Case Scenario: The 5G Transition

Consider a bustling metropolis gearing up for a comprehensive 5G rollout. As the launch date nears, the telecom provider realizes that its existing infrastructure might not be fully equipped to handle the inflating demands of 5G network solutions. Rigorous testing CoE framework identifies potential bottlenecks, allowing the telecom provider to make necessary adjustments and tweaks in its 5G network solutions. Post-launch, when a minor service disruption occurs, the optimized T2R ensures that the issue is swiftly addressed, resulting in minimal downtime ensuring utmost customer satisfaction.

For instance, it could identify that a particular tower doesn’t have the required bandwidth capacity, or certain areas of the city have weaker signal strength due to interference. Once these issues are recognized, network engineers can make the necessary modifications and adjustments to its 5G network solutions. This might involve upgrading hardware, optimizing software, or improving transmission algorithms.

Post-Launch Phase: Despite the proactive measures, like all technology rollouts, there are unpredictable elements. After the official 5G launch, if a minor service disruption emerges. Thanks to the “Time To Resolution (T2R)” system that the provider has optimized, they are able to swiftly identify, diagnose, and rectify the problem. This quick resolution ensures that customers face minimal downtime.

Case Study Download: How Avisys helped a Video Streaming Platform offer Seamless Streaming to its Subscribers with top-Notch Performance Testing?

The Peak Hour Outage

Imagine a scenario where, during peak usage hours, a leading telecom provider faces an unexpected service disruption. As customer complaints start pouring in, the provider’s advanced testing CoE framework and protocols kick in, quickly identifying the root cause. Thanks to a streamlined T2R process, the issue is resolved in record time, minimizing customer inconvenience and downtime.

Avisys: At the Forefront of Telecom Modernization

Avisys, with focus on telecom BSS solution and telecom OSS architecture modernization, is playing a pivotal role in this revolutionary transformation. By providing state-of-the-art network infrastructure services and network inventory and cloud and infrastructure services, Avisys is helping MVNOs, telcos, MNOs, CSPs, etc. navigate the challenges of modernization of BSS/OSS infrastructures in a seamless and painless manner, ensuring that they are well-equipped to offer seamless and reliable services in the 5G era.

Read also: How Avisys TCoE is changing the Testing Game for Telcos


In the dynamic and competitive landscape of telecommunications, T2R and managed testing services are not mere technical jargons; they are the bedrock of service reliability and customer satisfaction. As the industry transitions to advanced technologies and faces increasing consumer demands, the emphasis on swift T2R and rigorous testing CoE framework will only grow. Telecom providers that prioritize these aspects will not only ensure service excellence but also gain a competitive edge in the market.  

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