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The telecommunications industry is a dynamic and rapidly evolving sector, with app testing playing a crucial role in ensuring the delivery of high-quality services and experience. As we look forward to 2024, several emerging technologies are set to revolutionize the way app testing is conducted in the telecom sector. Here’s what to expect.

AI and Machine Learning

Artificial Intelligence (AI) and Machine Learning (ML) are poised to become game-changers in the telecom app testing landscape. According to MarketsandMarkets, AI in testing market is projected to grow from USD 2.42 billion in 2019 to USD 12.37 billion by 2024, at a Compound Annual Growth Rate (CAGR) of 40.5% during the forecast period.

AI and ML can automate repetitive tasks, identify patterns, and predict potential issues. For instance, AI-powered managed testing services for telcos can generate test cases based on user behavior, while ML can learn from previous test case results to enhance future testing CoE framework. This not only accelerates the testing process but also improves its accuracy.

In the telecom sector, AI and ML can be used to test network performance, data traffic, and user experience. For example, Verizon uses AI to simulate network conditions and user behavior to test how an app performs under different scenarios. This helps Verizon identify and resolve issues before they affect user experience.

Read also: The Importance of Quality Assurance & Testing in Telecom Digital Transformation

Robotic Process Automation (RPA)

Robotic Process Automation (RPA) is already revolutionizing app testing in the telecom industry. RPA uses software robots or “bots” to automate routine tasks. In the context of app testing, this could include tasks such as setting up test environments, executing test cases, and logging defects.

RPA can significantly speed up the testing process and reduce the risk of human error. According to a report by Grand View Research, the global RPA market size is expected to reach USD 25.66 billion by 2027, growing at a CAGR of 40.6% from 2020 to 2027.

Impact of AI & Automation in testing
Image Source: Harvard Business School

In the telecom industry, RPA can be used to automate the testing of billing and revenue systems, telecom OSS/BSS solutions, customer service apps, and network management tools. For instance, AT&T uses RPA to automate the testing of its customer service app, which has resulted in faster testing times and improved app quality and performance.

IoT Testing

With the Internet of Things (IoT) becoming increasingly prevalent in the telecom sector, IoT testing is set to become a major focus in 2024. IoT testing involves testing IoT devices and systems to ensure they function correctly and securely.

As the number of IoT devices continues to grow, so too does the complexity of testing. IoT devices often interact with each other and with other systems, creating a complex web of interactions that need to be tested. This requires a comprehensive and systematic approach to testing, as well as the use of advanced testing tools and techniques.

In the telecom sector, IoT testing can be used to test smart home devices, connected cars, and other IoT-enabled devices. For example, Vodafone uses functional testing services to ensure the reliability and security of its smart home services, which include a range of IoT devices such as smart thermostats and security cameras.

Blockchain Testing

Blockchain technology is not just for cryptocurrencies. It’s also being used in a variety of other applications, including app development. As a result, blockchain testing is becoming increasingly important.

Blockchain testing involves testing blockchain-based apps and systems to ensure they function correctly, securely, and efficiently. This includes testing the blockchain itself, as well as any apps or systems that interact with it.

In the telecom sector, blockchain can be used to improve network management, enhance security, and facilitate the exchange of data. For instance, Deutsche Telekom uses blockchain technology to manage its network infrastructure, and blockchain API testing services play a crucial role in ensuring the reliability and security of this system.

The Rise of DevOps and Agile Testing

As more and more telecom companies adopt DevOps and Agile development services and methodologies, testing is becoming an integral part of the development process. This shift towards continuous testing is set to continue in 2024, with a greater emphasis on automation and collaboration.

According to a report by Statista, the worldwide DevOps market size is projected to reach USD 12.85 billion by 2025, up from around USD 4 billion in 2017. This growth is expected to drive further innovation in Agile QA and testing services, leading to more efficient and effective testing CoE frameworks.

For example, T-Mobile has adopted an Agile POD services model to app development and testing, which has resulted in faster release times and improved app quality. This agile POD software development and testing approach involves continuous testing throughout the development process, with testers working closely with developers to identify and resolve issues as they arise.


To conclude, we can say that the future of app testing in the telecom industry looks bright, with AI, ML, RPA, IoT testing, blockchain testing, and the rise of DevOps and Agile testing leading the way. These technologies will not only make app testing more efficient and accurate but also pave way for improved API testing services approach. As we move towards 2024, it will be exciting to see how these coming-of-age managed testing services continue to evolve and reshape the telecom app testing landscape as we see it today.

Ready to embrace the future of app testing in the telecom industry? At Avisys Services, we’re at the forefront of delivering cutting-edge managed testing services for telcos that leverage AI, ML, RPA, IoT, blockchain, and Agile methodologies. Whether you’re looking to improve the quality of your apps, speed up your testing process, or stay ahead of the competition, we’re equipped with the right set of testing automation tools, expertise and brains to help.

Contact us today to learn more about how our testing CoE services for telcos can help you prepare for the future.

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