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Introduction to Avisys’ BSS Solutions

In the rapidly evolving telecommunications sector, staying ahead of the curve is crucial. Avisys Services, a global systems integrator and business transformation consulting firm, offers a range of Business Support Systems (BSS) solutions designed to meet the dynamic needs of telecom operators. These telecom BSS solutions are crafted to address the various challenges posed by the digital era, where customer expectations, technological advancements, and market dynamics are constantly shifting and evolving at breakneck speed.

zion market research report
Source: Zion Market Research

This report is based on Market Research, titled “Telecom Operations Management Market By Software Type” including (Customer and Product Management, Billing and Revenue Management, Network Management and others.)

Avisys’ telecom BSS solutions emerge as a pivotal element for telecom operators. They are designed to navigate the complexities of digital transformation, addressing the critical needs of modern telecom services. From enhancing customer experiences to adapting to new revenue models and integrating cutting-edge technologies like 5G and IoT, Avisys’ telecom BSS solutions suite is engineered to empower telecom operators in this transformative journey.

The Digital Era of Telecom BSS: Navigating New Challenges and Opportunities

The transformation of BSS architecture in telecom is driven by several factors. Today’s customers are digitally native and demand personalized, consistent experiences delivered instantly. They expect comprehensive engagement throughout their lifecycle. Additionally, telecom operators face decreasing revenues from traditional sources like voice services, data commoditization, and competition from over-the-top (OTT) players. New technologies like cloud computing and IoT introduce both opportunities and complexities in BSS architecture in telecom.

The transition of BSS architecture in telecom into the digital era is not just a trend; it’s a fundamental shift in how telecom operators approach their business models, customer engagement, and technological infrastructure. This transformation is driven by a confluence of factors that are reshaping the telecom landscape:

  • Evolving Customer Expectations: Today’s telecom customers are digitally savvy, expecting seamless, personalized experiences. A report by Salesforce indicates that 76% of customers expect companies to understand their needs and expectations. In this context, telecom BSS solutions ought to be agile and customer-centric, offering personalized services and real-time engagement.

Read also: How Avisys is Empowering Telecom Companies with Next-Gen Telecom BSS Solutions

  • Declining Traditional Revenue Streams: With the decline in traditional voice and SMS revenues, operators are exploring new revenue streams. According to a study by the GSMA, data revenue is surpassing voice revenue globally, signifying a shift towards data-centric business models. BSS architecture in telecom must therefore be equipped to handle complex data services and billing models.
  • Impact of OTT Services: Over-the-top (OTT) services have disrupted traditional telecom business models, leading to a significant impact on revenue. A report by Ovum predicts that OTT video services will see a compound annual growth rate of 10% over the next five years. Telecom BSS solutions must enable operators to innovate and keep abreast with this digital evolution.
  • Technological Advancements: The advent of technologies like 5G, IoT, and cloud/edge computing offers new opportunities and challenges. For instance, 5G is expected to contribute $2.2 trillion to the global economy over the next 10 years, according to a study by IHS Markit. BSS architecture in telecom must be capable of supporting these technologies, enabling operators to leverage new business models and services.

Read also: How Telecom Testing is Driving Rapid Adoption of 5G

  • Use-Cases: Consider the case of a European telecom operator that leveraged a modern telecom BSS solution to integrate 5G services into its offerings. This integration led to a 20% increase in customer satisfaction and a 15% rise in data service revenues within the first year. Another example is an Asian telecom provider that used a telecom BSS solution to automate its customer service processes, resulting in a 30% reduction in operational costs and a significant improvement in customer response times.

Avisys’ Telecom BSS Offering: A Closer Look

Avisys’ telecom BSS solutions aredesigned to place customers at the heart of digital business, align seamlessly with the services offered by telcos. Avisys Services, focusing on accelerating the modernization of BSS/OSS infrastructures, provides an ideal platform for telcos to thrive in this digital revolution for telcos. Here’s a detailed look at how Avisys’ telecom BSS offerings complement the telecom industry:

  • First-Class Customer Care: Avisys’ customer care solutions are designed to ensure maximum customer satisfaction through efficient service delivery. This lays emphasis on reducing CAPEX and maintenance costs while enhancing service quality for telcos. The integration of these telecom BSS solutions can lead to a more responsive and customer-centric approach, crucial in the competitive telecom landscape.
  • Online Sales Portal and Mobile Apps: Avisys provides intuitive and accessible telecom BSS platforms for customer interaction, a key aspect in the era of increasing internet-based services. Avisys Services, with its focus on leaner and agile BSS architecture in telecom, can leverage these platforms to offer seamless customer experiences, especially in the context of rolling out 5G services.
  • Product Catalog and Order Manager: Facilitating the rapid launch of new services and offers is essential in a rapidly evolving market. Avisys’ telecom BSS solutions, combined with Avisys Services’ domain expertise in network infrastructure and systems integration, can significantly streamline the process of introducing new telecom services, making them more agile and market-ready.

Read also: How Agile Development Strategies are helping Reduce the Time to Market for Telcos

  • Accurate Billing Module: Ensuring billing accuracy and efficiency is critical for customer trust and operational transparency. Avisys’ telecom billing and revenue  management solutions, combined with Avisys Services’ domain expertise in modernizing OSS and BSS architecture in telecom, can lead to more streamlined and error-free billing processes, enhancing overall operational efficiency.

These telecom BSS solutions are highly compatible with modern telecom infrastructures. They are modular and can be adapted to fit the specific needs of a telecom operator, aligning with Avisys Services’ focus on providing tailored BSS architecture for the telecom sector. This synergy can empower telecom operators, MVNOs, MNOs, and CSPs to effectively leverage opportunities enabled by OTTs, SDN/NFV (Software-defined networking and network functions virtualization), 5G, and IoT, ensuring they remain at the forefront of the digital transformation in telecommunications.

Real time data beats slow data
Source: Kai Waehner

Smart Telecom BSS Solutions

Understanding the unique challenges faced by telcos including MNOs, MVNOs and CSPs, Avisys Services has developed a range of Smart telecom BSS Solutions. These include Smart Billing and Revenue Management solutions for streamlined telecom billing management, Smart telecom CRM for effective customer relationship management, and Smart Processes and Integrations for operational efficiency. These telecom BSS solutions are tailored to equip telcos, MNOs, MVNOs and CSPs, with the right set of tools  and tech stack they need to compete effectively in the fast-paced telecom market.

Each of these telecom BSS solutions is developed with a keen understanding of the telecom industry’s requirements, ensuring that they not only meet the current needs of telecom operators, but are also scalable and adaptable to future technological advancements and market changes. With a focus on reducing CAPEX and maintenance costs while adopting an edge in network infrastructure, Avisys Services is at the forefront of supporting and accelerating modernization of OSS and BSS architecture in telecom sector.


Avisys Services’ telecom BSS solutions represent a pivotal step forward for telecom operators who are navigating the complexities of the digital era. These telco BSS solutions are not just tools; they are a testament to our commitment to innovation, customer-centricity, and technological advancement in the telecommunications sector.

In an industry that is constantly evolving, Avisys Services offers telecom BSS solutions that are both robust and adaptable. These telco BSS solutions are designed to be future-proof. Whether it’s the integration of 5G, adoption of IoT, or the shift towards more customer-centric business models, Avisys’ BSS architecture in telecom provides the necessary framework to stay ahead in the game.

At the core of Avisys Services‘ telco offerings is a deep understanding of the importance of customer relationships. The telecom BSS solutions are crafted to enhance customer experiences, streamline service delivery, and ensure customer satisfaction.  

Ready to transform your telecom operations and embrace the future? Get in touch with our telco BSS expert today.

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